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Positron Public Safety Systems Announces Plans to Raise the
Standard of Customer Service to the Industry
Customer Service available anytime, anywhere
Montreal & New York, June 11, 2007
Positron Public Safety Systems, a leading provider of public safety communications solutions, today announced a multi-million dollar investment plan that will greatly improve the caliber of customer service that has historically been lacking in this market. The plan includes a significant upgrade to the current customer service infrastructure including a state-of-the-art help desk, project management, deployment and 24/7 surveillance capabilities.
The new infrastructure, to be rolled out over the next few months, offers additional features, enhancements and resources that will deliver significant advantages over Positron’s current, already competitive offering including:
- An expanded, full-service help desk that provides support 24/7 utilizing state-of-the-art call center technology
- Support from design and implementation through to maintenance
- Hiring of additional local support technicians throughout the country
- Increased staging capacity through facilities expansion and additional resources
- Additional trainers to help get customers up-to-speed
- Expansion of the Project Management Office to ensure timely deliverables
- Enhanced service made possible by implementation of a new, dedicated electronic CRM system
Doug Roberts, Vice President and General Manager, Positron Public Safety Systems said, “The upgrade is not just about the new features, but it is also a testament to the level of service our customers can expect from our company. Our public safety customers deal with life and death situations every day, and they should never have to be distracted by managing vendors or equipment. This logical extension of our technology further demonstrates our commitment to customer service and the public safety marketplace.”
About Positron Public Safety Systems
Positron Public Safety Systems, a division of IPC, is a leader in fully integrated, end-to-end public safety solutions for call handling and dispatching. Established in 1970, Positron has more than 36 years' experience delivering mission-critical applications and over 23 years of developing public safety solutions. With more than 300 employees in offices throughout the world, Positron's global footprint extends from the United States and Canada through Europe, Africa, Latin America, Australia, Asia and the South Pacific. Find out more at www.positron911.com.
Statements made in this news release that state IPC's or its management's intentions, beliefs, expectations, or predictions for the future constitute "forward looking statements" as defined by federal securities laws, which involve significant risks and uncertainties. Many risks and uncertainties are inherent in the telecommunications equipment industry. Others are more specific to our operations. The occurrence of the events described and the achievement of the expected results depend on many factors, some or all of which are not predictable or within our control. Actual results may differ materially from results discussed in these forward looking statements. Among the factors that could cause actual results, performance or achievement to differ materially from those described or implied in the forward-looking statements, are risks associated with substantial indebtedness, leverage and debt service, risks relating to the performance of our business and future operating results, risks of competition in our existing and future markets, loss or retirement of key executives, risks related to the notes and to high yield securities generally, general business and economic conditions, market acceptance issues, including potential technology changes and the risks inherent in new product and service introductions and the entry into new geographic markets, as well as those risk factors described in our filings with the SEC.
©2007 IPC Systems, Inc. All Rights Reserved. IPC, IQMX, IQ/MAX and ICMX are trademarks of IPC. All other trademarks are the property of their respective owners.
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