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Product Specifications
Power 911 Intelligent Workstation
General
- Supports unlimited Lines/Trunks
- Supports over 100 Positions
- Networked
- No Single Point of Failure
- FCC Phase I Wireless
- FCC Phase II Wireless
- Integrated TTY/TDD
- Call Recording (ICR and ITRR)
- Radio Recording (ITRR)
- Integrated Logging Recorder (Power LVR)
- Integrated Mapping (Power MAP)
- Integrated Radio (Power RADIO)
- Integrated CAD (Power CAD)
- Powerful MIS (Power MIS)
- Robust Microsoft SQL Database
- Automatic and Manual ALI Lookup
- Automatic ALI Retransmit on Wireless
- Geo-locate addresses via Power MAP
Security
- Application login with role support
- Application layout controlled by login
- Application features controlled by login
- Restricted operating system access
Supported Telephony
- Intrado Canada VIPER (VoIP)
- Intrado Canada IAP Backroom
- Nortel Meridian 1 ACD
- Nortel Norstar
- Nortel BCM
- Nortel CO based DMS-100 ACD
- Avaya G3 ACD
- Network ACD Support (Avaya, Nortel)
Telephony Functions
- CTI (Full On-Screen Control of Phone Functionality)
- First Party Call Control
- Multiple Call Queues
- Backup Phone Connection in Case of Position Failure
- Abandoned Calls
- Call Lists
- Lists show activity throughout the PSAP
- ACD via M1, DMS-100 or G3
- Telephone Feature Buttons
- ANI/ALI Before Answer
Voice Transfers
- Voice Transfer Destination via Tandem Selective Transfer
- Internal Transfer Recommendation based on ESN
- Transfer Recommendations can change based on Incident Type
- Transfer Recommendations can change based on Incident related information supplied by the Caller
- Automatic Agency Recommendation based on Incident Type
- Transfer Buttons configurable for multiple transfer methods based on manner in which call was received
Data Transfers
- ALI Data Transfer to Remote Printer
- Data Transfer Destination Recommendation based on ESN
- Rich Text Format based Data Transfer to Remote Printer, Fax, E-Mail, Pager, FTP
- Data Transfer Status Panel
Integrated TTY
- Baudot Support
- ASCII Support
- Hearing Carry-Over (HCO)
- Voice Carry-Over (VCO)
- Pre-programmed Messages
- Buffer Mode (messages can be edited before sending / while receiving)
- TTY Conversations Stored in SQL Database
- TTY Conversations can be reviewed from any position
- TTY Conversation can be printed to a printer local to the position
- TTY Conversation can be printed to a network printer
- Both sides of the TTY Conversation displayed together in sequence (instead of separate windows for send and receive)
- Automatic detection on all trunks/lines
- Pre-programmed TTY Messages based on Incident Type
Call Recording
- IRR (Recording of Phone Conversations)
- ITRR (Recording of Phone and Radio)
- IRR Recordings can be saved from automatic purging
- IRR recordings can be saved to a WAV File
- IRR Recordings can have notes and/or ALI attached - (Available recordings are linked to ALI and Incident Details via the Lists Module)
- Pre-recorded Greeting
- Recording Limit (Total)
- Recording Limit (Per Call)
- Automatic and Manual recording
- Programmable beep injection
Lists
- Agent Calls (Local Position Activity)
- Active Calls (PSAP-wide activity)
- Abandoned Calls List
- Call History (Previous calls from current ANI)
- Call Record Query (Search)
- ALI Before Answer
- Programmable based on login
- Entry Incidents (Not dispatched)
- Active Incidents (Dispatched)
- Duplicate Incidents (Other incidents that may be same call)
- Incident Record Query (Search)
Message Board
- Send text messages to other positions
- Pre-programmed messages
- Limit access to user login
- Messages stored for MIS reporting
Incident Management
- Active Incidents / Entry Incidents / Duplicate Incidents / Incident Query
- Incident Detailing
- HTML Standard Operating Procedures (Auto linked to Incident Type)
- HTML Premise Information Database
- Incident Type Related Pre-programmed Questions
- Drop-down selection of Incident Type
- Multiple Language Support for Pre-Programmed Questions
- Time / Agent stamping entered Incident data
- Ability to Link / Unlink related Incidents
Multiple Language Support
- Multiple Language Support
- On the fly language change
Administration
- Remote Maintenance
- Remote Configuration
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