Field Services

Serving an ever-growing market, Positron provides technical support, installation and maintenance services with qualified technicians stationed all around the country.

This centrally managed and highly mobile workforce is continually trained to deliver fast and efficient service wherever they are needed. Regional technicians with local first-hand knowledge and experience of customer needs and requirements can also provide tailored service.

Installation services

Site Survey (per site)

Positron can perform a pre-installation site survey in order to assess the suitability of the site for equipment install. The survey consists of a site visit by Positron Systems Engineers, where we will analyze suitable building and electrical grounding, suitable power source, suitable power stability, noise, potential for RFI (Radio Frequency Interference), air-conditioning and ventilation, physical location for space and environment, Cabling requirement, Raise potential problems.

Pre-cut verification

Positron offers a pre-cut verification as a safety measure for installation performed by non-Positron certified installers. Installers will perform tests transfers once telephony is installed and at any time during verification, verbal findings will be given. Following verification, a written report including site diagram, problems corrected and problems outstanding will be made available.

Cut-over assistance

Positron's Certified Technicians will remain onsite during the physical cut over to be available to address call taker/system administration questions, address any last minutes changes, and to assist and/or resolve training/technical issues that may arise.